In Customer Success at Flip.to, help hotels, resorts, and destinations earn massive impact by tapping into the value of Flip.to—ultimately playing a key role in helping the wider travel industry rebound more quickly and profitably.
At the same time, you’ll build relationships, helping expand our platform to all corners of the globe.
Who we are:
Flip.to helps reach, inspire and win over travelers, at a scale like never before. In fact, our platform is helping travel brands worldwide reimagine their marketing—including hotels, resorts, and destinations in every corner of the globe. Flip.to launched in 2010 and is based in Orlando & NYC.
We’re looking for our next passionate, self-motivated Customer Success Manager (Bilingual / English + Spanish):
- You’re as excited as we are about ensuring the success of our customers on the Flip.to platform
- You’re ready to grow productive, professional relationships
- You want to be part of a team of thoughtful people enthusiastic about getting better every day
- You have the desire to work in a startup environment (things move fast around here)
- You enjoy the option of working remote, preferably in Eastern or Central timezones
If this sounds about right, let’s talk. We’re excited to meet you.
As a Customer Success Manager you will:
Establish and grow productive, professional relationships with our customers
- Play an integral role in the effective on-boarding of new customers
- Ensure the success of our customers on the platform
- Help with product development efforts to best address customer needs
- Become an expert on Flip.to and the trusted advisor to each of your customers
What you bring to the table:
- Passionate, all-around good person
- Bilingual, including English and Spanish
- 2+ years experience in the hospitality industry, with strong knowledge of travel industry trends, terms, issues and emerging technology
- Excellent collaborator and professional team player
- Self-starter with effective communication and presentation skills
Be part of a team:
- Be a professional team-player, working as part of a collaborative environment
Pluses:
- Associates degree with a background in business, marketing, or a related discipline; or similar experience
You’ll be joining an exceptionally talented team of equals, helping us drive demand for the Flip.to platform. Already in use on every continent (except the really cold one), Flip.to drives massive, measurable value for our customers… and we’re just getting started!
